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Skills:

Supervisory:

  • Educational coursework completed in Management includes; Principles and Theory of Management, Management Ethics, Human Resources Management, Principals of Financial Management, and Management Information Systems.
  • Completed a Leadership Training Program – Summer of 2000.
  • Trained personnel in retail and operational fields to be more efficient and productive.

Customer Relations:

  • Exceeded expectations by establishing relationships and providing product knowledge.
  • Promptly answered incoming calls, resolving questions and directing to appropriate personnel.
  • Able to maintain a superior level of confidentiality and effectively address inquiries and concerns.

Office Skills:

  • Conducted client correspondences by phone, fax, mail and e-mail.
  • Experienced with data entry, filing, record keeping, research and monetary transactions.
  • Able to use photocopier, fax machine, printer, multi-line telephone, bulk mailer, scanner and 10-key.

Computer Skills:

  • Windows XP, Vista, 7 and Mac operating systems.
  • Proficient with Microsoft Office Suite; Word, Excel, Access, PowerPoint and Outlook.
  • Familiar with Internet Explorer, Netscape, and Fire Fox Browsers.
  • Data entry, filing, record keeping, research and monetary transactions.
  • Able to learn new systems, procedures, software and programs with ease.

Photography:

  • 15 plus years personal experience using 35mm and digital equipment.
  • Good sense of perspective using natural and existing light settings.
  • Self-study of studio lighting techniques.
  • Photoshop CS3 and CS5 digital editing; includes extensive correction of raw files and creative and artistic editing.

Other Skills and Abilities:

  • Professional, detail oriented and able to maintain organized workspace.
  • Strong time management skills.
  • Inventive; producing ideas and unique visions that contribute to end results.
  • Exceptional written and oral communication.
  • High degree of personal and professional integrity.

Work History

Emily Rose the Artist
Owner, Artist, Photographer
http://emilyrosetheartist.com
2009/01/10 to Present
Owner and creator; making unique and interesting pieces of art and accessories for home and people. Continually growing and expanding both online and off. I do regular art shows and aim to get my work into more places and eventually into a gallery.
Autoporter Leasing Services, Inc
Administrative Assistant, Receptionist
10895 Excelsior Blvd. #201 – Hopkins, MN 55343
952-541-1400
Supervisor: Erin Bloomberg 952-227-3377
2008/07/07 to 2008/12/30
Promptly answered incoming calls, resolving questions and directing calls to appropriate personnel.  Maintained lease paperwork, completing necessary paperwork and filing all completed paperwork.  Assisted sales associates when needed; as well as giving customer support, maintaining customer files and creating professional letters and spreadsheets.
Midwest Asphalt Corporation
Office Assistant, Accounts Receivable/Payable
PO Box 5477 – Hopkins, MN 55343
952-937-8033
Supervisor: Shirley Eidem
2007/05/31 to 2007/12/28
Created and maintained several Excel spreadsheets for Accounts Receivable, Accounts Payable and Trucking Division.  Organized customer files and received payments for accounts.  Created form to accept credit cards at the office and plant locations.  Daily received and organized paperwork from each plant and also for the Office manager.
Stage Department Store
Customer Service, Sales, Cashier
1716 E 70th Street – Shreveport, LA 71105
318-797-4648
Store Manager: Beverly Keller
2006/12/06 to 2007/03/13
Assisted customers in personal shopping, organized merchandise displays, cleaned the department, cleaned dressing rooms, and assisted in stopping shoplifting. Maintained personal cash register with perfect accuracy.
Liz Claiborne
Assistant Manager
6500 Labeaux Ave NE – Albertville, MN 55301
763-425-9555
Holly – Store Manager
2006/09/26 to 2006/11/02
Managed the store, created marketing displays in the windows and throughout the store, assisted customers in personal shopping, organized merchandise displays, cleaned and maintained the back storage room. Rang up sales and returns for customers and maintained records.
DW Carlson Insurance
Receptionist
118 E Broadway St – P.O. Box 811 Monticello, MN 55362
763-295-3965
Owner: Duane Carlson
2006/07/11 to 2006/09/08
Answered phone calls, helped clients with paperwork, submitted paperwork to insurance agencies, filed and maintained records. Worked using a computer and internet to find price quotes and submit client information for insurance approval for homes, cars, and more.
Yokem Toyota
Receptionist, Administrative Assistant
1199 East Bert Kouns Ind. Loop – Shreveport, La 71105
318-798-3773
Supervisor: Johnette Evans
2005/10/03 to 2006/05/12
Increased profits by completing account paperwork in a timely manner. Created a spreadsheet for keeping track of wholesale vehicles purchased and received payments for completion of title work. Scanned and filed all completed sales folders for the dealership.
Stage Department Store
Customer Service, Sales, Cashier
2950 Texas Street E. – Bossier City, LA 71111
318-747-4601
Store Manager: Bill Tingle
2005/06/25 to 2006/04/04
Assisted customers in personal shopping, organized merchandise displays, cleaned the department, cleaned dressing rooms, and assisted in stopping shoplifting. Maintained personal cash register with perfect accuracy.
Aqualight Photography
Owner, Photographer
2005/01 to 2009/01/09
Photographed nature to bring out its best qualities, used 35mm Konika Minolta SLR camera. Photographed in multiple locations around the states, including; Minnesota, Louisiana, Texas, and Arkansas. Built and maintained a website devoted to this business. Closed in 2009 when I opened up Emily Rose the Artist.
Hilton Hotel
Front Desk, Customer Service
1001 Marquette Ave – Minneapolis, MN 55403
612-376-1000
Rachel Lechnar – Front Desk Manager
2004/03 to 2004/10
Checked Guest’s In and Out while Providing Continual Hospitality and a High Level of Confidentiality, also Assisted Guests with Important Decisions Concerning their Stay. Daily Maintained Personal Responsibility for Cash Bank of $300 to $1000 or more. Established relationships; maintaining a superior level of confidentiality, effectively addressing inquiries, concerns and anticipating needs in a timely manner.
Home Depot
Cashier, Returns, Customer Service
5800 Cedar Lake Rd S – St. Louis Park, MN 55416
952-512-0109
2001/06 to 2004/05
Demonstrated competent knowledge about procedures and products. Took training courses for each department in the store and created improvements for product display for better customer service. Designed and developed a system to keep paperwork and cleaning supplies organized for the Front End Operational Department, and assisted in stopping shoplifting multiple times while working as a cashier.

 

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